Service and process improvement is the agenda in the recent times, for every IT organization. In a bid to improve service and bridge gaps between various elements of IT, the organizations should look at ITIL best practice as a catalyst and facilitator to implement a service improvement.
Various big multinationals are split into different parts most notably between IT in the traditional sense, i.e. infrastructure, servers and so on, and others which is mostly concerned with the delivery of reporting. Bringing an ITIL training and professional services company, to run a series of training events and workshops for all senior level staff is the best practice to improve services.
The purpose of the ITIL training is to introduce the team members to the concepts and benefits of ITIL best practice. To further identify current strengths and weaknesses and identifying or qualifying the impact of problem areas on the services provided internally and to the organization as a whole.
This type of ITIL training program also formulates and articulate the vision of the goals and end-plan of a service improvement project , it additionally helps in creating a coherent understanding of where the department ‘needs to be’ in three to five years time. Hence, it defines and outlines a plan of the steps to be taken and priorities attached to reach the agreed goals. Moreover, it engages and motivates team members to embrace the twin pillars of ITIL best practice and the philosophy of continual service improvement.
Using a combination of training events, facilitated workshops, mentoring and guidance sessions encourage the team members to contribute towards the objectives. At the end of each workshop, discussing points collated and summarized also form an essential review element for the following sessions, so that each session is built on the other.
So, to sum up it can be said that ITIL training helps to prepare the workforce best practice to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).