Service and process improvement is the agenda in the recent times, for every IT organization. In a bid to improve service and bridge gaps between various elements of IT, the organizations should look at ITIL best practice as a catalyst and facilitator to implement a service improvement.
Various big multinationals are split into different parts most notably between IT in the traditional sense, i.e. infrastructure, servers and so on, and others which is mostly concerned with the delivery of reporting. … Read More