Most widely adopted approach for IT Service Management in the world is ITIL or Information Technology Infrastructure Library. ITIL provides a practical framework for planning, identifying, delivering and supporting IT services for businesses. ITIL provides support and best practices to wide range of organizations, it describes procedures, tasks and checklists that are not specific to any one particular organization. So, we can say that it is a universal framework. The main usage of ITIL is to demonstrate compliance and to … Read More
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EXIN is globally recognized to develop and establish IT certifications mainly for the professionals in information management. These EXIN certifications are high end and popular IT certifications, and help in career advancement of the professionals. EXIN is internationally known as major brand name and the certifications like ITILv3 Foundation certification exams are based on standards, best practices and frameworks.
Service and process improvement is the agenda in the recent times, for every IT organization. In a bid to improve service and bridge gaps between various elements of IT, the organizations should look at ITIL best practice as a catalyst and facilitator to implement a service improvement.
Various big multinationals are split into different parts most notably between IT in the traditional sense, i.e. infrastructure, servers and so on, and others which is mostly concerned with the delivery of reporting. … Read More