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Citrix training programs from Mercury Solutions are highly effective and interactive programs. Also, these programs are led by seasoned trainers that assist you to attain lab exercises and other helpdesk tasks to acquaint you to properly troubleshoot issues encountered in XenDesktop and XenApp environments. HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.5 training Bootcamp program equip you and validate your skills in various strategies and troubleshooting concepts for XenDesktop 5.6 and XenApp 6.5 environment. You may also get to learn resources and fundamental available in a XenApp or XenDesktop deployment in this training program. Also, this program imparts you with information in the process of accessing resources from these environments and their communication.

Course Objectives:

  • Delegating privileges for XenDesktop and XenApp
  • Understanding and using various management consoles.
  • Identifying services, communication and components of XenDesktop 5.6 as well as of XenApp 6.5
  • Identifying and employing the different Citrix tools to diagnose and troubleshoot issues.
  • Understanding and implementing policies and processes
  • Understanding the core architecture of XenApp and XenDesktop

Course Modules:

  • User Experience
  • Client Connectivity Troubleshooting
  • Overview of XenApp and XenDesktop Architecture
  • Troubleshooting XenDesktop/XenApp - An Introduction
  • XenDesktop Troubleshooting
  • Troubleshooting Printing
  • Troubleshooting XenApp Applications, Policies and Sessions
  • Troubleshooting Printing


  • Helpdesk and support professionals at tier1 or tier 2 levels who work in XenDesktop and XenApp environments.


  • Fundamentals of virtualization technology

Course - CHD-100

HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.5

  • Citrix certifications are solutions based technologies that reflect the evolving needs of IT professionals and organizations.
  • Upon attaining Citrix Certification, associate, professionals and experts validate real-world skills and experience required to deliver successful Citrix solutions.
  • Organizations are in high need of individuals who are skilled in installing, implementing and troubleshooting Citrix solutions. Hence, Citrix technologies and Citrix training programs are high in demand among the IT fraternity.
  • There are other benefits of Citrix certification, such as you earn respect in the industry as an individual of expertise in your field of specialization.
  • Additionally, it is one of the highest paying IT certifications in the IT industry.
  • Citrix Certifications also validate your quality in your expertise area and give your career immense boost.
  • It shows that you have theoretical know-how and practical skills which are needed to assist you launch your career in the IT industry.


For a different learning experience, Mercury Solutions Limited offers top notch education in an all-inclusive package. To reach every student’s learning needs, we have a customized set of course material which caters to the audio, video, and text training. We take care of every possible detail of your comfort, so that you can focus completely on your training.

Our Package includes:

  • Round- the- clock Instructor-led program and lab access
  • One-on-one/group training by Certified Subject matter experts
  • Highly interactive lectures, group exercises, and review sessions
  • Intensive Hands-on Training
  • One computer per candidate
  • Certification Exam Fees Included.
  • Independent study
  • Self-testing software
  • in-house testing
  • 24/7 High speed internet connectivity
  • Small class size
  • Stay, meals( breakfast, lunch and dinner)
  • Pick & drop facility at the airport, local transport

Centered around your success, www.bookmybootcamp.com takes pride in offering a learning-conducive and state-of-the-art educational environment wherein you will attend rigorous instructions and hands-on training, plus also have access to comfortable study rooms for self- study.

HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.5 - Exam Track

  Course   Course ContentsExam CodeExamRegular
CHD-100HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.53

HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.5 - Course Schedule

Regular Xpress Flexi Super
5* days
New Batch starts every Monday

*Includes day of arrival, practice & Certification Exam Days

Other Related Citrix Boot Camps at bookmybootcamp.com